Delivery & Returns
At Naughty Drawer, discreet delivery and fuss free returns are our middle names. We work hard to ensure our customers are completely satisfied, in more ways than one, and this doesn’t end with your purchase.
Trust us to deliver discreetly
We partner with trusted couriers to offer a number of reliable delivery services to suit you. All of our adult products are packed in a brown box with no indication of its contents for discreet shipping from us to your door.
All items are dispatched within 24 hours of ordering, however if items are out of stock you will be notified by email as soon as we are aware and a new delivery date set.
Please see below for our delivery costs at a glance:
|Postal service||Delivery time||Delivery cost||Tracking available|
|Royal Mail First Class||1-2 working days||From £2.71||No|
|Royal Mail Tracked48||2-3 working days||£3.28||Yes|
|Royal Mail Tracked24||1-2 working days||£4.68||Yes|
|DPD Express Next Day||1 working day||£4.78||Yes|
|DPD Weekend Shipping||1 working day||£6.95||Yes|
|Royal Mail Overnight||1 working day||From £6.40||Yes|
Choosing the Naughty Drawer postal service that suits you couldn’t be easier, simply choose your adult products and select the service required when you checkout.
Please note that some items will incur weight based shipping costs, which will be calculated upon checkout.
Ordering from outside the UK? Unfortunately at this time, we are unable to provide international delivery.
Returns – no questions asked
Our fuss free returns policy is designed to make it easier for you to get your hands on the sex toys and adult accessories you want. You have 14 days from the date you received your order to return goods.
If you, for some reason, are not happy with the products supplied by us simply return them to the following address:
PO BOX 228
Don’t forget to fill out our quick and easy returns form, which can also be used to order any items you wish to exchange the returned product for. Click here to download your returns form.
Please note, due to health and hygiene issues, any returned goods must be unused and returned in their original condition and packaging. For the same reasons, goods that have been opened or that are not in a heat sealed box, lingerie and other clothing are non-refundable and non-exchangeable.
Faulty adult products replaced free of charge
If the item you have received is faulty, please contact our customer service team direct on email@example.com for further information regarding our faulty returns policy.
All of our items come with a 1-year warranty. Under our warranty if the fault develops within the first three months we will refund or exchange the item. If the fault develops after this three-month period, an exchange will be offered.
Faulty items can be returned via our freepost address within 1 month of purchase. Replacements for faulty items are supplied free of charge.